01
Connect your channels
Bring Zalo OA, Facebook, website, Telegram, and email into one shared inbox. The website widget needs a short code snippet.
Connect without code →The AI platform for Vietnamese businesses
Your customers write everywhere. UniV sells and supports from one inbox.
Zalo, Facebook, Telegram, website, and email in one inbox. Natural Vietnamese conversation AI advises customers and closes orders right in the chat (when the feature is on). The AI is instructed to answer only from your data and hands off to a person when unsure.
No credit card · 30-day free trial · No technical setup
UniV's support team sets up your first session with you, at no extra cost.
Zalo connectedMessages arrive in one inbox
AI reply readyBased on your knowledge base
Human handoffImportant moments reach your team
6+ channelsZalo, FB, Telegram, web, email in one inbox
Natural Vietnamese AIinstructed to answer only from your data
28 AI skillstrained by industry
5 minsign up and connect Zalo/Facebook
Messaging channels
Zalo OAZalo Personal
Facebook
Telegram
Website
Email
Commerce integrations
ShopeeTikTok Shop
Sign up and connect Zalo or Facebook in about 5 minutes.
No technical team. Connect channels, upload your knowledge, turn AI on.
02
Teach AI your business
Upload price lists, FAQs, and catalogs. Pick your industry to load the right sales skills. The AI is instructed to answer only from your data and hands off to a person when unsure.
PDF, Word, Excel, CSV, URL →03
Sell & support 24/7
AI advises and books appointments; when enabled, it also creates carts, sends VietQR, and closes orders. Hard cases go to your team with full context.
Human handoff included →See the customer, the conversation, and the order in one place.
Every channel lands in the same workspace. Watch AI work, take over when needed, and keep the full customer story close.
UniV workspace● LIVE
Mai AnhReturning customer · prefers ZaloRepeat buyerDelivery update
Inbox 24
Mai AnhCan I track my order?
Minh PhamIs this available in blue?
Lan NguyenI want to book Saturday.
Nam TranExchange policy?
MA
Mai AnhZalo OA · Order support
Knowledge setupREADY TO TRAIN
Upload the documents your team already uses.
Policies, FAQs, catalogs, and website pages become the answer source for your AI. Conflicts are flagged for review.
Drop PDF, Word, Excel, CSV, Markdown, TXT, or a webpage URL
Knowledge healthKnowledge score · 86/100Shipping policy · ActiveProduct catalog · ActiveReturns FAQ · Needs reviewConflict detectionVietnamese search
Business visibilityTODAY
Conversations by channel
1.284
Zalo 58% · FB 27% · Web 15%AI resolution rate
72%
AI resolved · 28% to a personAI work log
37h
saved this week · 46 ordersUnanswered topics
5
to add: COD fee, size swapSell more. Support better. Do less manual work.
UniV handles the repetitive front line so your team focuses on the customers who truly need a person.
Customers get an answer even when your team is offline.
AI responds from your approved knowledge and escalates when the question needs a person.
Keep context when customers change channels.
Preferences, purchase history, and prior conversations stay visible.
Close orders inside the conversation.
When the feature is enabled, AI builds the cart, sends a VietQR link, recognizes products from a photo, and tracks the order without the customer leaving the chat.
28
industry AI skills, so support behaves the right way for your field from day one.
1 snippet
Embed the website widget with a short code snippet. It loads asynchronously with no dependencies.
Your team steps in with the full picture.
When AI is unsure, the conversation, customer brief, and recent context are already there.
UniV Assistant● Online now
Trained for 28 industries out of the box.
Retail, services, F&B, real estate, healthcare, education and more. AI starts with the right playbook.
Commerce and delivery
Recommend real products, answer availability questions, and surface order tracking in chat.
Bookings without back-and-forth
Let AI guide customers to a service and book an appointment directly.
One account, clear boundaries
Separate knowledge, channels, and support teams by product line while keeping one operating view.
Follow up with purpose
Reach selected customer groups with promotions and measure the response.
Simple, transparent pricing
Free 30-day trial. No credit card required.
Starter
Online shops & small businesses
690K/month
1,500 AI conversations / month
- Unlimited seats & channels
- In-chat selling + VietQR (on request)
- Shopee / TikTok sync
- 800 AI Vision images / month
- 2GB knowledge base
- Support via email, hotline and in-app on every plan
Professional
Growing SMEs
1,490K/month
5,000 AI conversations / month
Everything in Starter, plus:
- 3,000 AI Vision images / month
- 3 product lines / brands
- 10GB knowledge base
- Support via email, hotline and in-app on every plan
Business
Enterprises & chains
3,490K/month
20,000 AI conversations / month
Everything in Professional, plus:
- 10,000 AI Vision images / month
- Unlimited product lines
- 50GB knowledge base
- REST API + MCP Server
- Support via email, hotline and in-app on every plan
Every plan includes: Unlimited seats & channels · Unified 6-channel inbox · 28 industry AI skills · Booking & CRM
Prices are exclusive of VAT. VAT is added as required by current regulations.
Enterprise plan: no usage limits and a dedicated SLA. Contact ••••@••••.•• · 25% off annual.
Frequently asked questions
What is UniV?
UniV is an AI platform that unifies sales and customer support across Zalo, Facebook, Telegram, website, and email into one inbox. Its natural Vietnamese conversation AI advises customers, closes orders in chat (when the feature is on), and hands off to your team when needed.
Which channels does UniV support?
Zalo OA, Facebook, Telegram, website widget, email, and personal Zalo, plus one-way data sync from Shopee and TikTok Shop.
Does the AI really understand Vietnamese?
Yes. UniV uses a Vietnamese-optimized AI that is instructed to answer only from your documents (RAG). When it isn't sure, it hands the conversation to a person instead of guessing, which reduces wrong answers.
Do I need coding skills?
No. Sign-up and connecting Zalo or Facebook takes about 5 minutes; the website widget needs a short code snippet.
Can UniV sell inside the chat?
Yes, when the feature is enabled. The AI builds carts, sends VietQR payment links, recognizes products from a photo, and tracks orders inside the conversation.
How much does UniV cost?
Plans start at 690,000đ/month (Starter), 1,490,000đ (Professional), and 3,490,000đ (Business). Every plan includes unlimited seats and channels, with a free 30-day trial.
Are you charged per agent?
No. Seats are unlimited on every plan. Pricing is per plan, and each plan has its own AI conversation quota.
Is customer data secure?
Sensitive credentials are encrypted and each business's data is isolated (multi-tenant). Full legal terms are published on the site.
Do prices include VAT?
No. Listed prices exclude value-added tax; 10% VAT is added when the invoice is issued. Before you confirm payment, the upgrade screen in the app shows the plan price before tax, the 10% VAT and the amount to transfer.
How do I pay, and when is my plan activated?
UniV accepts payment by bank transfer; the transfer details, QR code and a system-generated transfer note appear on the upgrade screen in the app. The system automatically reconciles the transfer and activates your plan as soon as the transaction matches, so keep the transfer note exactly as shown. UniV does not currently accept credit cards and does not debit your account automatically.
Does UniV offer refunds?
As a rule, fees already paid are not refunded. When you upgrade, downgrade or renew mid-cycle, the unused value is converted into extra days of service added to the new cycle. UniV refunds the unused portion only in the three exceptions published at app.univ.vn/refund-policy.
What uptime does UniV commit to?
UniV commits to the service running at least 99.5% of the time each month. If it falls short, you are compensated with extra days of service: 99.0% to under 99.5% earns 3 days; 95.0% to under 99.0% earns 7 days; under 95% earns 15 days, or a refund of the unused fee if you choose. Downtime does not include cases such as maintenance announced at least 24 hours ahead and done outside peak hours, incidents on third-party platforms (Facebook, Zalo, marketplaces, carriers), and force majeure.
Does AI processing send data outside Vietnam?
Yes. For AI processing, conversation content and related knowledge data are sent to a language model provider for processing, which means data is transferred outside Vietnam. Where data is stored and processed, and how it is protected, is published in the Privacy Policy at app.univ.vn/privacy-policy.
Let AI sell and support for you, starting today.
Connect a channel, upload your business knowledge, and start free for 30 days. UniV keeps routine questions moving and important conversations visible.
Start your UniV trial30 days free. No credit card. Bring your first channel when you're ready.
